Refund Policy

Refund policy and terms for BShellX Pro licenses.

Refund Eligibility

Eligible for Refund

Refund eligible if:

Within 7 days of purchase
License not activated
Technical issues unresolved

Not Eligible for Refund

Not eligible if:

Beyond 7 days
License already activated
Trial period used

Refund Process

Step 1: Contact Support

Contact support:

Email: support@bshellx.com
Provide purchase information
Explain refund reason

Step 2: Review Request

Support will review:

Purchase date
Activation status
Refund reason

Step 3: Process Refund

If approved:

Refund processed
License deactivated
Funds returned

Refund Timeline

Review: 1-3 business days
Processing: 3-7 business days
Funds return: Depends on payment method

Special Cases

Technical Issues

If technical issues:

Contact support first
Try troubleshooting
May be eligible for refund

Wrong Purchase

If purchased wrong license:

Contact support immediately
May exchange license
Or process refund

No Refund Situations

Used trial period
License activated and used
Beyond refund window
Violated terms

Contact Information

For refund inquiries:

Email: support@bshellx.com
Website: https://bshellx.com/support

License Types - Learn about licenses
User Center - Manage account