Sync Issues

Common questions and answers about cloud sync.

Sync Setup

How to enable sync?

In Settings:

Find Cloud Sync section
Enable cloud sync
Configure credentials

Where to get sync credentials?

Get credentials from:

User Center
Sync settings page
Contact support

Sync not working?

Check:

Credentials are correct
Network connection
Sync service status

Sync Process

Initial sync takes long?

Initial sync may take time:

Large data size
Network speed
Server load

Sync conflicts?

When conflicts occur:

Choose which version
Manual merge
Automatic merge rules

Data lost after sync?

Check:

Sync direction setting
Backup exists
Contact support

Sync Security

Is sync secure?

Yes, sync is secure:

End-to-end encryption
AES-256 encryption
User-controlled keys

Who can access my data?

Only you can access:

Data encrypted
Keys controlled by you
No third-party access

Sync Settings

How to change sync frequency?

In Settings:

Choose sync frequency
Real-time, periodic, or manual

How to stop sync?

To stop sync:

Disable in Settings
Or delete credentials

Cloud Sync - Sync features
Sync Errors - Troubleshooting guide