Sync Errors

Troubleshooting guide for cloud sync errors.

Connection Errors

Cannot Connect to Sync Server

Symptoms: Sync server unreachable

Possible Causes:

• Wrong server address
• Network issue
• Server down

Solutions:

1. Verify server address
2. Check network connection
3. Check server status
4. Contact support

Authentication Failed

Symptoms: Sync credentials rejected

Possible Causes:

• Wrong credentials
• Credentials expired
• Account issue

Solutions:

1. Verify username and password
2. Regenerate credentials
3. Check account status
4. Update credentials

Sync Process Errors

Initial Sync Failed

Symptoms: First sync fails

Possible Causes:

• Large data size
• Network timeout
• Server capacity

Solutions:

1. Wait and retry
2. Reduce data size
3. Use stable network
4. Contact support

Sync Timeout

Symptoms: Sync takes too long

Possible Causes:

• Slow network
• Large data
• Server load

Solutions:

1. Check network speed
2. Reduce sync frequency
3. Sync smaller batches
4. Wait for completion

Partial Sync

Symptoms: Some data not synced

Possible Causes:

• Network interruption
• Data conflict
• Sync error

Solutions:

1. Retry sync
2. Check sync status
3. Resolve conflicts
4. Manual sync

Data Issues

Data Conflict

Symptoms: Conflicting data versions

Possible Causes:

• Multiple device edits
• Sync delay
• Manual changes

Solutions:

1. Choose correct version
2. Manual merge
3. Backup before resolving
4. Use consistent workflow

Data Loss

Symptoms: Data disappeared after sync

Possible Causes:

• Wrong sync direction
• Overwrite by mistake
• Sync error

Solutions:

1. Check sync direction
2. Restore from backup
3. Contact support
4. Review sync history

Duplicate Data

Symptoms: Data duplicated

Possible Causes:

• Multiple syncs
• Conflict resolution
• Sync error

Solutions:

1. Manual cleanup
2. Delete duplicates
3. Re-sync
4. Contact support

Diagnostic Steps

Step 1: Check Credentials

Verify credentials:

• Username correct
• Password correct
• Server address correct

Step 2: Test Connection

Test sync server:

• Ping server
• Check port
• Verify accessibility

Step 3: Check Logs

View sync logs:

• Sync history
• Error messages
• Conflict details

Step 4: Verify Data

Check data:

• Local data intact
• Remote data intact
• No corruption

Prevention

• Regular backups
• Stable network
• Consistent workflow
• Monitor sync status

Related Documentation

• Cloud Sync - Sync features
• Sync Issues - FAQ