Activation Failed

Troubleshooting guide for license activation failures.

Online Activation Issues

Network Error

Symptoms: Cannot connect to activation server

Possible Causes:

• No internet connection
• Firewall blocking
• Server unreachable

Solutions:

1. Check internet connection
2. Check firewall settings
3. Try different network
4. Use offline activation

Invalid Activation Code

Symptoms: Code rejected

Possible Causes:

• Wrong code format
• Code expired
• Code already used

Solutions:

1. Verify code format
2. Check code validity
3. Contact support
4. Get new code

Device Limit Reached

Symptoms: Cannot activate more devices

Possible Causes:

• License device limit reached
• Too many activations

Solutions:

1. Check device limit
2. Unbind unused devices
3. Upgrade license
4. Contact support

Offline Activation Issues

Request Code Expired

Symptoms: Request code not accepted

Possible Causes:

• Code older than 24 hours
• Code used already

Solutions:

1. Generate new request code
2. Use fresh request code
3. Complete within 24 hours

License Import Failed

Symptoms: License file not accepted

Possible Causes:

• Wrong file format
• Corrupted file
• Wrong device

Solutions:

1. Verify file is .lic
2. Re-download license file
3. Verify device matches
4. Regenerate license

Account Issues

Login Failed

Symptoms: Cannot login to account

Possible Causes:

• Wrong credentials
• Account locked
• Network issue

Solutions:

1. Verify email and password
2. Reset password
3. Check account status
4. Contact support

Account Not Found

Symptoms: Account does not exist

Possible Causes:

• Wrong email
• Account deleted
• Not registered

Solutions:

1. Verify email address
2. Register new account
3. Contact support

Diagnostic Steps

Step 1: Check Network

Verify network:

• Test internet connection
• Check firewall
• Try different network

Step 2: Verify Code

Check activation code:

• Format: JHM-V1-2026-XXXX-XXXX
• Not expired
• Not used before

Step 3: Check Account

Verify account:

• Login to User Center
• Check license status
• Check device count

Step 4: Check Logs

View logs:

• Authorization Center logs
• System logs
• Network logs

Prevention

• Keep activation code safe
• Document device bindings
• Monitor license status
• Regular account checks

Related Documentation

• Online Activation - Activation guide
• Offline Activation - Offline guide
• Activation Issues - FAQ